Service terms.

Effective October 9, 2026

These terms cover computer repair, IT support, installation and related services from Ness City Computer Service LLC (“NC CompuServ,” “we”). Written quotes or service agreements can add to these terms; where they differ, the written agreement applies.

Hours and availability

Our office is open Monday–Friday, 9am–6pm. We’re available 24/7 for urgent issues. After-hours, weekend and holiday rates apply outside office hours. Current rates are available on request and are included in every quote.

How quickly we respond

• Phone calls: during office hours, we return calls within 2 hours. After hours, emergency calls are returned within 2 hours; other messages are returned the next business morning.
• Emergencies (system down): we respond and start remote troubleshooting the same day. If on-site work is needed, we schedule the earliest available visit.
• Non-urgent remote work: scheduled within 2 business days.
• Non-urgent on-site visits: scheduled within 3 business days.
• Website forms: answered within 1 business day.

These are response and scheduling times. How long a repair takes depends on the problem, parts availability and diagnosis — we’ll tell you what to expect once we’ve looked at it.

Estimates

Estimates are free. We’ll tell you the expected cost before starting billable work. If the work grows beyond the estimate, we’ll check with you before continuing.

Parts and products

• Report a faulty part within 2 business days of purchase, and return it with its original packaging.
• Once we confirm the fault, we refund it in cash — or to the original card for card payments — within 5 business days.
• After 2 business days, the manufacturer’s warranty applies.

Labor

Labor is non-refundable once performed.

Prepaid block time

• Prepaid block time (for tech services or web design and development) is non-refundable.
• You can use remaining block time at any point until your services are cancelled.
• Any time left unused at cancellation is forfeited.

Business PCs and servers with a 3-year warranty

Warranty service for PCs and servers sold with our 3-year warranty is performed at Ness City Computer Service locations by our technicians.

Your data

We take care to protect your data during any repair. Some failing drives can’t be recovered, and repairs can occasionally affect stored files, so please keep a current backup — we can set one up for you.

Unclaimed equipment

We’ll contact you when your equipment is ready. Equipment not picked up within 90 days of that notice may be recycled or disposed of, after a final written notice.

Payment

Payment is due on completion unless a written agreement says otherwise.

Contact

Ness City Computer Service LLC
Office: 117a E Main Street, Ness City, KS 67560
Mailing address: 210 N. Kansas Ave, Ness City, KS 67560
620-960-8711 · charrison@nesscitycomputers.com

See also our Privacy Policy.